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Time Warner Cable Announces Online Customer Care Team

Release Date: 03/22/2010

(NEW YORK, NY) -- Today Time Warner Cable (NYSE: TWC) announced its new Online Customer Care Team. Led by Online Customer Care Manager Phil Blum (@TWCablePhil), the four-person team uses e-mail, Twitter, and other forms of social media to get customers help anytime, anywhere, and on any device.  Since its initial soft-launch on February 19th, the team has engaged over 1,500 customers via Twitter.

According to Blum, "We've had approximately a ten percent increase in volume each day since we went live, and  we're expecting that to pick up significantly as awareness increases. We stand ready to handle as many of our customers as would like to reach us.  So far, our customers seem to enjoy the personalized service that we’re offering."

The team is available for live, real-time care discussions from 9AM - 10:30 PM EDT Monday - Friday, and from 12PM to 8:30 PM EST Saturday and Sunday. To contact the Online Customer Care Team, all one needs to do is tweet an issue to @twcablehelp or e-mail

Furthermore (or as always), customers can always get support from Time Warner Cable by contacting their local cable office, or by visiting http:///

About Time Warner Cable

Time Warner Cable is the second-largest cable operator in the U.S., with technologically advanced, well-clustered systems located in five geographic areas — New York State (including New York City), the Carolinas, Ohio, southern California (including Los Angeles) and Texas.  Time Warner Cable serves more than 14 million customers who subscribe to one or more of its video, high-speed data and voice services.  Time Warner Cable Business Class offers a suite of phone, Internet, Ethernet and cable television services to businesses of all sizes. Time Warner Cable Media Sales, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions that are targeted and affordable.  More information about the services of Time Warner Cable is available at, and

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