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Time Warner Cable Completes Guide Upgrade for TV Customers in the New York City Area

Release Date: 07/20/2012

New York, NY (July 20, 2012) – Time Warner Cable today announced the completion of its guide upgrade for TV customers in the New York City area. Customers automatically received the upgrade and can begin using the new Guide immediately.

The new Guide makes it even easier for customers to find their favorite channels, search Time Warner Cable On Demand movies and shows or use TV features like Start Over® and Look Back®.  The new Guide also features a sleek new design and color scheme.

  • The “A” button on the Time Warner Cable remote control brings up “Find Channels,” allowing customers to find their favorite programming by category on hundreds of channels more easily.

  • The “B” button brings customers to a more intuitive “Search” screen, where they can look for movies or shows on both the TV schedule and among the thousands of Time Warner Cable On Demand choices available anytime.

  • Intuitive on-screen prompts for using TV features like Start Over and Look Back.

“Our new Guide is designed to help our customers enjoy all the programming they receive from Time Warner Cable better,” said John Quigley, Time Warner Cable’s Regional Vice President of Operations in New York City. “This upgraded Guide makes it easy for customers to find the content they want, whether it’s on one of the hundreds of channels we offer, or a movie or program available anytime via On Demand.”

To learn more about the new Guide, visit  This upgrade is the latest step in an ongoing series of enhancements, including: the ability to search all of On Demand; filter the Guide for favorite channels, HD channels or On Demand channels; vivid graphics for searching popular movie choices; multiple fast-forward speeds for DVR playback and Advanced Search for Time Warner Cable Whole House DVR customers.

Time Warner Cable’s New York City service area includes four New York City boroughs (Manhattan, Queens, Staten Island and western Brooklyn), Mount Vernon, NY, as well as parts of Bergen and Hudson Counties in New Jersey.

About Time Warner Cable
Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting more than 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and, through its NaviSite subsidiary, managed and outsourced information technology solutions and cloud services. Time Warner Cable Media, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at,,, and


Shelley Loo
(212) 379-5808

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