Skip to Content

Back to News Articles


Through ‘My Services,’ customers can manage their home DVR anytime, anywhere!

Release Date: 10/18/2010

Charlotte, NC (October 18, 2010) –Forget to set your DVR before heading out the door?  No problem!  Time Warner Cable Carolinas introduces Remote DVR Manager, giving customers the ability to manage their DVR away from home.  Customers across North and South Carolina can access their home DVR to record shows and series, to modify settings and to search for programming by various themes from any web-enabled computer or browser-enabled mobile device.  

With the new television season underway and consumers increasingly watching their shows through their DVR, Time Warner Cable is giving customers more control than ever before to enhance their viewing experience.  “Our customers’ busy lifestyles shouldn’t get in the way of them missing their favorite programs,” says Mike Munley, president of residential services, Time Warner Cable East.  “The Remote DVR gives customers control of their home entertainment in a simple and easy way while they are on the go.”

Time Warner Cable recently launched My Services, a new online service that gives customers the ability to access their account information, as well as new features and tools.  By going to, customers have the ability to manage their DVR in real time as if they were sitting in front of their television:  

• Search programming by title, person, keyword, genre or channel rating
• View TV listings for seven days with complete descriptions and cast information
• Use all recording options available (change Record, Start and End times, modify Save options)
• View all scheduled recordings
• Schedule single episode or series recordings
• Cancel or modify a scheduled recording
• Name DVRs (i.e. “Family Room”, “Bedroom”) so they are easily identified when they are being accessed remotely.

Customers enjoying the substantial benefits of their new smartphones and other web-enabled mobile devices can also program their DVRs by simply logging onto  after creating their My Services account.  The mobile DVR interface offers similar functionality as PC access with the addition of ‘anytime, anywhere’ wireless control of their DVR. 

Also available through My Services is VoiceZone™.  VoiceZone gives customers the ability to change call settings, set up caller ID, access voicemail and block unwanted calls from any Internet connected computer.

“With products like My Services, Remote DVR and VoiceZone, we are giving our customers ultimate control of their Digital Home Phone, Road Runner and cable services all in one place, when and where they want it,” says Munley.

There is no additional charge for Remote DVR and VoiceZone.   For more information about all of Time Warner Cable products and services, visit

About Time Warner Cable
Time Warner Cable Carolinas provides video, Internet and telephone services to more than 2.1 million residential and business customers in more than 400 cities and towns across North and South Carolina. Time Warner Cable is the second-largest cable operator in the U.S., with technologically advanced, well-clustered systems located in five geographic areas-New York State, the Carolinas, Ohio, southern California and Texas. Time Warner Cable serves more than 14 million customers who subscribe to one or more of its video, high-speed data and voice services.  Time Warner Cable Business Class offers a suite of phone, Internet, Ethernet and cable television services to businesses of all sizes.  Time Warner Cable Media sales, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions that are targeted and affordable.  More information about the services of Time Warner Cable is available at,, and

Back to Top