Raleigh, NC (May 19, 2011) - Time Warner Cable is introducing new ultra-fast Internet speeds today across North Carolina’s Triangle area, including Raleigh, Cary, Durham, Chapel Hill, as well as Wilson for its residential and business class customers. Customers now have the option of purchasing or upgrading to Time Warner Cable’s new, faster Wideband Internet or Road Runner Extreme service. In addition, all current Road Runner Broadband and Turbo customers will enjoy substantially increased speeds at no additional cost. Time Warner Cable has invested $8.5 million in the Greater Triangle area to support the upgrade and higher speeds.
“We are empowering our customers with pure online power to save time and boost productivity when multitasking with multiple devices,” said Christine Whitaker, area vice president of operations, Eastern North Carolina. “As customers expand their use of the Internet, our services are evolving to meet their needs.”
Wideband Internet--the company’s fastest residential Internet experience -- provides customers with speeds up to 50 Mbps downstream and 5 Mbps upstream. Wideband is available as part of Time Warner Cable’s SignatureHome™ offering that includes the company’s most robust digital cable package, its fastest Internet service and digital home phone product. In addition, SignatureHome™ features Whole House DVR and a specially trained team of SignatureService agents, including both Personal Solutions Advisors (PSA) and Connections Specialists who can be reached via a dedicated SignatureHome™ phone line or priority online chat. Wideband Internet is also available as a standalone product.
Wideband Internet is the perfect solution for multiple-user and multiple-device households because it includes wireless capability, the ability to connect up to five devices simultaneously, and free Internet Security Suite. Wideband Internet provides all home network devices - desktops, laptops, tablets, gaming consoles and smart phones - Time Warner Cable’s fastest connection.
Road Runner Extreme delivers residential Internet speeds up to 30 Mbps downstream and 5 Mbps upstream and is a great alternative for families on a budget who desire extra speed.
As part of Time Warner Cable’s network upgrades, all current Time Warner Cable Road Runner customers in the area will automatically receive faster speeds for their existing Broadband and Turbo Internet service at no additional cost.
“We are substantially increasing our download speeds and essentially doubling upload speeds for our Road Runner Broadband and Turbo customers,” adds Whitaker. “This service upgrade demonstrates our commitment to deliver enhanced value to our customers.
|Product Name||New Speed||Old Speed|
|Road Runner Turbo with PowerBoost®||15 Mbps/1Mbps||10 Mbps/512 Kbps|
|Road Runner Broadband with PowerBoost®||10 Mbps/1 Mbps||7 Mbps/384 Kbps|
Customers can access the new higher speeds by rebooting their cable modem which is easily accomplished by leaving it unplugged for about one minute.
“These new service offerings demonstrate the robust capacity and adaptability of our network and Time Warner Cable’s commitment to deliver cutting-edge products and services that address the growing needs of both the tech-savvy user and multi-media families who simply want the fastest speeds available for all of their data needs.” added Whitaker.
Time Warner Cable Business Class customers throughout the Triangle will also see increases in traditional Internet speeds up to 50 Mbps geared at improving overall business productivity. In addition to the new 50Mbps Wideband speeds, Time Warner Cable Business Class continues to offer Dedicated Internet Access through their wholly owned fiber optics network. Their facilities based network offers highly reliable large scale data transfer rates in excess of 10Gbps. For more information, about Time Warner Cable Business Class visit twcbc.com.
Visit www.yourtwc.com for more information about Wideband Internet and Road Runner Extreme and other Time Warner Cable services.
About Time Warner Cable
Time Warner Cable’s East Region provides technologically advanced video, Internet and telephone services to more than 5.9 million residential and business customers. Time Warner Cable’s East Region serves more than 1,300 cities in nine states, including Alabama, Maine, Massachusetts, New Jersey, New Hampshire, New York, North Carolina, South Carolina and Virginia. The East Region has more than 17,000 employees focused on delivering the company’s mission every day by connecting people and businesses with information, entertainment and each other.
Time Warner Cable is the second-largest cable operator in the U.S., with well-clustered systems located mainly in five geographic areas - New York State (including New York City), the Carolinas, Ohio, southern California (including Los Angeles) and Texas. Time Warner Cable serves more than 14 million customers who subscribe to one or more of its video, high-speed data and voice services. Time Warner Cable Business Class offers a suite of phone, Internet, Ethernet and cable television services to businesses of all sizes. Time Warner Cable Media, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions that are targeted and affordable. More information about the services of Time Warner Cable is available at www.timewarnercable.com, www.twcbc.com and www.twcmedia.com.