Raleigh, NC (August 28, 2011) –Time Warner Cable is devoting every available resource to restore services to those residential and business customers across North and South Carolina impacted by Hurricane Irene.
Time Warner Cable has restored services for nearly half of those customers without Internet, cable or digital phone service. As of 9 a.m., approximately 82,000 customers are without service, down from a peak of about 160,000 at 6 p.m. Saturday across North and South Carolina. While assessments continue, the areas with the most significant impact are Wilmington, Newport, Morehead City, Jacksonville, Havelock, Elizabeth City, Murfreesboro and Ahoskie in Eastern North Carolina. In addition, we also experienced significant impact as far inland as Goldsboro and Wilson.
More than 500 Time Warner Cable maintenance, engineering, construction and technical personnel are in Eastern North Carolina conducting repairs and continuing with damage assessments. The first priority is clearing downed lines that could hamper access for emergency response and power restoration efforts. At the same time, we are focusing our restoration efforts on areas with the highest number of digital phone customers without service, and then field repairs that will restore service to the largest number of customers.
“Our personnel have been hard at work around the clock to restore service as quickly and safely as possible,” said Christine Whitaker, area vice president of operations, Eastern North Carolina. “We appreciate our customer’s patience as we work to restore Time Warner Cable services lost as Hurricane Irene made her way up the North Carolina coast.”
Once electricity is restored in impacted areas, Time Warner Cable services may immediately be restored to customers. However, if services are still out, it could indicate that nearby power outages continue to affect our system or that there is network damage that will require additional repairs before service can be restored.
Time Warner Cable’s 24/7 automated phone system can help customers determine if there is a known outage in their area. If customers hear information about an outage in their area, no action is required. If they need to report a new outage, they can do so through the phone system or follow the prompts to talk with a customer service representative. The number to call is 1-866-4TWCNOW (1-866-489-2669) for residential customers and 1-877-892-2220 for business customers. Outage information is also posted on www.yourtwc.com/storm and customers can also follow the latest developments on Twitter, @TWCCarolinas.
About Time Warner Cable
Time Warner Cable’s East Region provides technologically advanced video, Internet and telephone services to more than 5.9 million residential and business customers. Time Warner Cable’s East Region serves more than 1,300 cities in nine states, including Alabama, Maine, Massachusetts, New Jersey, New Hampshire, New York, North Carolina, South Carolina and Virginia. The East Region has more than 17,000 employees focused on delivering the company’s mission every day by connecting people and businesses with information, entertainment and each other.
Time Warner Cable is the second-largest cable operator in the U.S., with well-clustered systems located mainly in five geographic areas — New York State (including New York City), the Carolinas, Ohio, southern California (including Los Angeles) and Texas. Time Warner Cable serves more than 14 million customers who subscribe to one or more of its video, high-speed data and voice services. Time Warner Cable Business Class offers a suite of phone, Internet, Ethernet and cable television services to businesses of all sizes. Time Warner Cable Media, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions that are targeted and affordable. More information about the services of Time Warner Cable is available at www.timewarnercable.com, www.twcbc.com and www.twcmedia.com.