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Release Date: 09/01/2009

Pictured (L to R) are: Jeffrey Hirsch, Regional President, Residential Services; Ken Fitzpatrick, Regional President, Commercial Services; and James Manchester, Regional President, Network Operations & Engineering.


Three Regional Presidents have been appointed at Time Warner Cable’s New York City Region, all reporting to Howard Szarfarc, Executive Vice President:

Jeffrey Hirsch has been named Regional President, Residential Services.  In this capacity, Mr. Hirsch oversees Customer Support, Technical Operations, Sales and Marketing for the company, which serves 1.4 million homes in the New York City area. Previously, Mr. Hirsch held leadership roles with Time Warner Cable, most recently as President of the Los Angeles Metro division, President of the company’s Rochester, New York division, and Vice President and General Manager of the South Carolina system.  Mr. Hirsch’s professional experience includes contributions to NYNEX Corporation, where he was responsible for development and implementation of product bundling programs and at McCann-Erickson where he developed advertising programs.

Ken Fitzpatrick has been named Regional President, Commercial Services, overseeing Business Class Customer Support, Technical Operations, Sales and Marketing for the Region.  Mr. Fitzpatrick and his team provide data, voice, video and security products to businesses in the New York City Metropolitan area.   Previously, Mr. Fitzpatrick served as Senior Vice President of Commercial Services for Time Warner Cable’s corporate office.   Prior to this, he held the position of President of Teligent, a telecommunications company, where he was responsible for operations in 14 eastern states.  Mr. Fitzpatrick has over 20 years of experience in the telecommunications industry.

James Manchester has been appointed Regional President, Network Operations & Engineering.  Mr. Manchester and his team provide the technology foundation for customer service, field operations and marketing groups within the residential and commercial businesses.  Prior to his current position, Mr. Manchester spent five years with the Albany Division in the Northeast Region as Vice President of Engineering and MIS/IT.   Earlier, Mr. Manchester served in numerous leadership positions with Bellcore, Bell Labs and Tellium.

Time Warner Cable is dedicated to connecting people and businesses with information, entertainment and each other by offering exciting new products and services that give customers the most choice, quality and convenience to meet their information, entertainment and lifestyle needs.   From high-definition television, to Enhanced TV features, to high-speed data and Digital Phone services, diversity and quality customer service are at the core of our business. 

Through technological innovation, a fiber-rich network and a commitment to expanding choice and value for its customers, Time Warner Cable brings the digital age into New York and New Jersey communities and is transforming the way customers receive information and entertainment.

About Time Warner Cable’s New York City Region
Time Warner Cable’s New York City Region serves over 1.4 million customers in four NYC boroughs (Manhattan, Queens, Staten Island and western Brooklyn), Mt. Vernon, Hudson Valley (Orange, Sullivan, Ulster Counties and parts of Dutchess, Greene and Delaware Counties) and Bergen and Hudson Counties, New Jersey.  Visit

Time Warner Cable is the second-largest cable operator in the U.S., with technologically advanced, well-clustered systems located in five geographic areas — New York State (including New York City), the Carolinas, Ohio, southern California (including Los Angeles) and Texas.  Time Warner Cable serves more than 14 million customers who subscribe to one or more of its video, high-speed data and voice services.  Time Warner Cable Business Class offers a suite of phone, Internet, Ethernet and cable television services to businesses of all sizes. Time Warner Cable Media Sales, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions that are targeted and affordable.  More information about the services of Time Warner Cable is available at, and

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