Time Warner Cable will be opening a new customer service location in Bowling Green on Monday, December 11, 2006. The new office, located at 1125 South Main Street, Suite 210, Bowling Green, is conveniently located in the growing business district in the southern portion of the city.
The new office will be able to handle all types of customer transactions for cable television, high speed Internet and Digital Phone services offered by the company. With an expanded customer service area, the new location offers plenty of free parking and a convenient 24-hour payment box. In addition, Time Warner Cable will be extending business hours beginning December 11 and will be open from 8:30 am to 5:30 pm Monday through Friday. Customer service is always available 24-hours a day via phone at 800.617.4311.
“Our new location will provide customers with easy access to our customer service personnel,” said Pat McCauley, Time Warner Cable’s Government Affairs Manager. “The new office is located in an area where many customers are already running errands. There is a large parking lot with free parking and our 24-hour drop box is only a few steps away. We think it is in a great location for our customers.”
The new location will also assist Time Warner Cable’s technical staff, providing easy access to both Interstate 75 and US Route 6 for technicians to service customers throughout Wood County. More than 25 employees regularly work from the Bowling Green office.
Time Warner Cable’s current office in downtown Bowling Green will remain open until Friday, December 8. After that date, all business will be handled from the new location.
Time Warner Cable owns and manages cable systems serving 14.4 million subscribers in 33 states. Passing approximately 28 million homes, Time Warner Cable includes some of the most technologically advanced and best-clustered cable systems in the country, with nearly 85 percent of the Company's customers located in five geographic regions: New York, Texas, Ohio, the Carolinas and southern California. Leveraging its leadership in innovation and quality customer care, Time Warner Cable delivers advanced products and services such as video on demand, high definition television, digital video recorders, high-speed data and Digital Phone. Time Warner Cable is a subsidiary of Time Warner Inc. (NYSE: TWX).