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New Features Include e-Service Capabilities and a Richer Content Experience

Release Date: 02/03/2009

Time Warner Cable today announced the launch of its new company website designed to provide customers more choice, convenience and control. The newly redesigned website includes enhanced entertainment and product content, new self-service tools and is reorganized to significantly improve and simplify the user experience. 

New e-service capabilities include the new Online Knowledge Base, Click-to-Talk and Click-to-Chat capabilities.   In an upcoming enhancement, new support tools, including the “MyServices” section of the site provide customers the ability to access self care and account management options.  These enhancements combined with electronic bill pay and online purchasing makes the Time Warner Cable website a more valuable resource for customers to manage their account, get answers to questions regarding their services, and stay up-to-date on the latest Time Warner Cable offerings. 

“These new transformations to allow us to provide our customers with the online experience they would expect to find from a digital company like ours,” said Sam Howe, Executive Vice President and Chief Marketing Officer for Time Warner Cable.  “As we move further into 2009, we will leverage the site as an important marketing channel within all our communications plans.”

The new look and feel of the Time Warner Cable website will be consistent for users across the Company’s service areas.  This includes standardized functionality and uniform branding and product messaging. 

About Time Warner Cable
Time Warner Cable is the second-largest cable operator in the U.S., with technologically advanced, well clustered systems located mainly in five geographic areas — New York State (including New York City), the Carolinas, Ohio, southern California (including Los Angeles) and Texas. As of September 30, 2008, Time Warner Cable served approximately 14.7 million customers who subscribed to one or more of its video, high-speed data and voice services, representing approximately 34.2 million revenue generating units.

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