Wilmington, NC – Due to digging and construction associated with an ongoing water and sewer plant upgrade in Oak Island, Time Warner Cable lines have been damaged. As a result, some customers in the area have experienced a disruption of service.
“We know our customers expect consistent, reliable service and access to 911 using digital phone is vital. We have expressed our concern about the amount of damage occurring to town officials, and we are doing everything possible to minimize any service disruption associated with the town’s work,” states Kim Cannon, vice president/general manager for Time Warner Cable’s Coastal/Fayetteville Operation. “We apologize to our customers for any inconvenience, and thank them for their patience during the town’s construction project.”
Time Warner Cable has proactively marked its underground facilities to avoid unnecessary damage. However, in many cases the damage is still occurring. To minimize service disruptions, Time Warner Cable is working closely with Oak Island officials to coordinate necessary repairs as they occur, and following a town construction timetable to anticipate any further damages and minimize service outages.
Oak Island Time Warner Cable customers will receive a letter that outlines these potential service issues and provides contact information to ensure that any service issues are dealt with quickly. Customers experiencing loss of services should contact Time Warner Cable at 1-800-TW-CABLE.
About Time Warner Cable
Time Warner Cable’s Carolina Region provides video, Internet and telephone services to more than 2.1 million residential and business customers in more than 400 cities and towns across North and South Carolina. Time Warner Cable is the second-largest cable operator in the U.S., with technologically advanced, well-clustered systems located in five geographic areas-New York State, the Carolinas, Ohio, southern California and Texas. Time Warner Cable serves more than 14 million customers who subscribe to one or more of its video, high-speed data and voice services. Time Warner Cable Business Class offers a suite of phone, Internet, Ethernet and cable television services to businesses of all sizes. Time Warner Cable Media sales, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions that are targeted and affordable. More information about the services of Time Warner Cable is available at www.timewarnercable.com, www.twcbc.com, and www.twcmediasales.com.