Time Warner Cable (TWC) is now delivering Internet speeds up to 300 Megabits per second (Mbps) to customers in several New York City and Los Angeles communities following network upgrades to transform the customer experience. TWC has boosted speeds for all its residential Internet plans in Costa Mesa and West Hollywood in California and in areas of Woodside (in Queens) and Staten Island in New York City.
Most notably, TWC customers in these communities who subscribe to the Standard Internet plan, formerly up to 15 Mbps, will now receive up to 50 Mbps, and customers who subscribe to the Ultimate plan, formerly up to 100 Mbps, will receive up to 300 Mbps – more than three times their current speeds, at no extra charge. Customers will need a DOCSIS 3.0 modem to enjoy the full benefits of the speed increases, and will be contacted by Time Warner Cable about their choices for receiving a new device.
"These significant speed increases and network enhancements will allow our Internet customers to get the most out of their TWC experience,” said Time Warner Cable Chairman and CEO Robert D. Marcus. “With this service transformation, our customers can enjoy all the ways they use TWC Internet even better, including streaming video, downloading music and more.”
The faster Internet speeds come on the heels of a top-to-bottom network evaluation and upgrade in these areas to ensure optimum performance and rock-solid network reliability. As announced earlier this year, Time Warner Cable is adopting new network performance standards companywide to transform the customer experience market by market, beginning with these communities and completing the transformation in the New York and LA markets by year end.
The network and Internet speed upgrades will soon come to the LA areas of Covina, Cypress, Hoover, Crenshaw District and Jefferson Park, and to upper Manhattan and additional neighborhoods in Queens and Staten Island in New York City. By the end of June, TWC will be delivering the new, faster speed plans to more than 200,000 customers.
Faster Speeds for TWC Business Service Customers
Time Warner Cable Business Services has also introduced speed tiers of 100 x 10, 200 x 20 and 300 x 20 as new options in its Wideband portfolio. These new options will be available on the same schedule as the residential speed increases and will complement the existing tiers of Internet services available for businesses. TWC Business Services also offers a symmetrical fiber-based Internet service that delivers speeds of up to 10 x 10 gigabits per second for business customers.
Customers Also Receive All-Digital TV Lineup
Delivering an all-digital lineup is another way TWC is transforming the customer experience. The new TV experience provides an improved picture and sound. TWC will also expand its On Demand library to nearly 75,000 hours of content and continue to improve its Guide and Search functions. Time Warner Cable customers throughout New York City and in parts of Los Angeles are already receiving the all-digital lineup. By year-end, it will be available throughout the entire LA market.
To learn more about the new customer experience coming to Time Warner Cable customers in LA and New York City this year, visit Time Warner Cable’s blog at www.twcableuntangled.com.
About Time Warner Cable
Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at twc.com, twcbc.com and twcmedia.com.