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Time Warner Cable Completes Major Service Upgrade in Kansas City

All KC TWC customers have access to faster Internet speeds, enhanced TV experience, improved reliability

Release Date: 08/24/2015

Kansas City (August 24, 2015) – Time Warner Cable (TWC) announced today the completion of its $37-million service enhancement initiative in Kansas City, known as “‘TWC Maxx.” Now all TWC customers in the greater Kansas City area have access to faster Internet, an enhanced TV experience and improved reliability.

Not only do most customers with Internet plans offered by TWC in its Kansas City service area have access to increased Internet speeds at no additional monthly cost, many will experience speeds up to four times faster, depending on their current level of Internet service. Customers may need to upgrade their modem to access the increased speeds.

“We know customers are eager for an enhanced experience and we are delivering in a big way,” said TWC area vice president of operations Perry Watson. “With access to faster Internet speeds, an all-digital TV lineup and rock-solid reliability, all customers will find ways to enjoy our service better,” he said.

Customer benefits of TWC Maxx include:

New Internet Experience for Residential Customers

The Internet transformation includes access to speed increases on TWC residential Internet plans, with customers experiencing increases up to four times faster. For example, customers who subscribe to Standard, formerly up to 15 Mbps, will now receive up to 50 Mbps; customers who subscribe to Extreme, formerly up to 50 Mbps, will now receive up to 200 Mbps; and customers who subscribe to Ultimate, formerly up to 100 Mbps, will receive up to 300 Mbps.

Faster Speeds for TWC Business Services Customers

TWC’s business customers also have access to the new faster speed plans, with speed plans of 100 x 10, 200 x 20 and 300 x 20 as new options. These new options complement the existing tiers of Internet services available for businesses, which also include a symmetrical, fiber-based Internet service that delivers speeds of up to 10 x 10 gigabits per second.

New TV Experience

Along with ultra-fast Internet speeds, TWC Maxx includes access to an all-digital TV lineup. A 100% digital lineup brings customers better picture and sound and frees up capacity in the network for additional channels, On Demand choices, new features and even faster Internet speeds in the future.

The advanced TV experience also includes an Enhanced DVR, which lets customers simultaneously record up to six different programs, and the ability to save up to 150 hours of high-definition (HD) programming on its 1TB (terabyte) hard drive, which is twice the storage of the largest prior model. Enhanced DVR is currently available in Kansas City.

Rock-Solid Network Reliability

As TWC has committed to new network performance standards companywide, TWC Maxx included a stringent review and upgrade of every network connection site (referred to as hubs) to ensure optimum service levels are delivered to every neighborhood. Each TWC hub serves thousands of customers with TV, Internet and phone services.

Kansas City Customers Enjoying TWC WiFi® Network

TWC recently launched the TWC WiFi® network in Kansas City, and qualified Internet customers can enjoy more than 3,000 hotspots located in popular outdoor areas and indoor locations throughout the city with more hotspots to be added through 2015.

Current outdoor TWC WiFi locations include:

  • Power and Light District
  • The Plaza
  • Trolley Trail
  • Zona Rosa
  • Union Station
  • Brookside
  • Town Center Plaza
  • Waldo
  • Briarcliff

TWC WiFi is available free to Time Warner Cable residential Internet customers with qualifying service tiers (minimum Standard or Extreme) and all Business Class Internet customers.

To view a TWC WiFi coverage map, customers can visit twc.com/wificoverage or download the free TWC WiFi Finder app, available in Google Play and the Apple App Store. For more information about Time Warner Cable WiFi®, visit twc.com/wifi.

About Time Warner Cable

Time Warner Cable Inc. (NYSE:TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.twc.com, www.twcbc.com and www.twcmedia.com.

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