Time Warner Cable Inc. (TWC) today announced it has completed the rollout of its “TWC Maxx” program in Los Angeles and New York City. Key enhancements now available to more than 7 million households in these areas include Internet speeds up to six times faster than before, an advanced TV experience featuring Enhanced DVR with more storage and recording capabilities, video improvements including more On Demand choices and an all-digital lineup, plus a rock-solid network to ensure optimum performance and reliability.
The service transformation was announced by TWC in January 2014 as a commitment to reinvent the TWC experience market by market, beginning in LA and NYC. The enhancements have been rolled out in stages by area as TWC completed a top-to-bottom network evaluation and upgrades to support the advanced services.
“Today marks an important milestone in Time Warner Cable’s commitment to provide our customers with best-in-class products and service,” said Time Warner Cable Chairman and CEO Robert D. Marcus.
“Every customer in our two largest markets now has access to the superfast Internet and new TV experience promised by TWC Maxx. Faster speeds are also available to every customer in the Austin, Texas, market, and we’ve committed to reinvent the service experience in seven additional markets in 2015.”
In August, the company announced its “TWC Maxx” program will expand to Austin this year and to seven more markets in 2015 including Kansas City, Dallas, San Antonio, San Diego, Hawaii, Charlotte and Raleigh. The Internet speed enhancements are now available to all Austin-area customers, and the upgrade to an all-digital lineup is underway.
Among the key components of TWC’s new customer experience are
New Internet Experience for Residential & Business Customers
The Internet transformation includes speed increases on TWC residential Internet plans at no additional cost, with customers experiencing increases up to six times faster, depending on their current level of speed. For example, customers who subscribe to Standard Service, formerly up to 15 Mbps, will now receive up to 50 Mbps, customers who subscribe to Extreme, formerly up to 30 Mbps, will now receive up to 200 Mbps, and customers who subscribe to the Ultimate plan, formerly up to 100 Mbps, will receive up to 300 Mbps, at no extra charge. TWC is contacting customers about how they can exchange their modem for a DOCSIS 3.0 modem to enjoy the full benefits of these speed increases.
For business customers in completed TWC Maxx markets, Time Warner Cable Business Services will offer speed tiers of 100 x 10, 200 x 20 and 300 x 20 as new options in its Wideband portfolio, complementing the existing tiers of Internet services. TWC Business Services also offers a symmetrical fiber-based Internet service that delivers speeds of up to 10 x 10 gigabits per second for business customers.
New TV Experience
The advanced TV experience includes Enhanced DVR, which lets customers simultaneously record up to six different programs at once, and provides the ability to save 150 hours of high-definition (HD) programming on its 1-terabyte (1,000 gigabytes) hard drive, which is twice the storage of the largest prior model. Customers will also have access to an all-digital lineup and an expanded On Demand library that has reached 19,000 titles and growing.
About Time Warner Cable
Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.twc.com, www.twcbc.com and www.twcmedia.com.