Milwaukee, Wisconsin (May 6, 2016) – The next step in transforming Time Warner Cable (TWC) customers’ TV experience in southeast Wisconsin - including the cities of Milwaukee, Kenosha, Waukesha and Racine - begins today as customers have begun receiving communications from TWC outlining a transition to an all-digital lineup. Along with delivering improved picture and sound for customers currently receiving analog signals, the move to all-digital frees up vital capacity in TWC’s network to offer faster Internet speeds and additional On Demand content.
“Going all-digital brings the benefit of better picture and sound immediately, and will enable us to offer customers faster Internet speeds and additional services in the future,” said Jack Herbert, Regional Vice President, Time Warner Cable.
New TV Experience
TWC’s advanced TV experience also includes a new slate of next-generation video features, including an expanded On Demand library now offering more than 30,000 titles. Network enhancements in southeastern Wisconsin enabled the 2015 launch of Enhanced DVR, which lets customers simultaneously record up to six different programs and save 150 hours of high-definition (HD) programming on its 1TB (terabyte) hard drive — which is twice the storage of the largest prior model.
The transition to an all-digital network will require video customers without TWC digital equipment (customers who plug their cable line directly into the TV, VCR or similar device) to order a TWC digital adapter.
TWC will offer existing TV customers one or more digital adapters at no charge through at least October 6, 2017. To qualify, customers must order their digital adapters by January 29, 2017. After this free period, each adapter will be billed at the prevailing price. TWC is offering residential customers several simple and easy ways to order digital adapters through www.TWC.com/digitaladapter, calling 1-844-841-5085 or in person at a Time Warner Cable store.
A digital adapter is a small device that allows only digital signals to be displayed on TV (customers who currently have a digital set-top box do not require a digital adapter as the set-top box already delivers digital signals).
About Time Warner Cable
Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 16 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.twc.com, www.twcbc.com and www.twcmedia.com.