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Time Warner Cable 'Experience' Store Opens in Garden Grove

New Store Continues TWC’s Commitments to Improve the Customer Experience

Release Date: 04/06/2016

Los Angeles (April 5, 2016) - Time Warner Cable (TWC) will host a grand opening on April 7 for its new Experience Store in Garden Grove, Calif. The new store, located at 11935 Valley View Street, features an innovative retail concept aimed at providing customers with exceptional service as well as an enhanced, hands-on experience to learn about and enjoy TWC’s suite of TV, Internet, phone and home security products and services.

“Our Experience Stores are an important new way we’re connecting with our customers,”  said Deborah Picciolo, Time Warner Cable’s senior vice president of operations. “As we  continue to introduce new product technologies and features, our newly designed stores will serve as a resource for customers to better understand everything we have to offer. This store is all about improving customer service and providing a relaxed and engaging environment that encourages people to interact with and sample our products.”

The store’s grand opening will be highlighted by a visit from K-EARTH 101 FM and several customer appreciation activities. Customers are invited to visit the new store, enjoy complimentary refreshments and receive giveaway items.

Garden Grove City Council Member Kris Beard will be on hand to participate in the ribbon cutting ceremony, joined by Susan Tran and Cindy Spindle from the Garden Grove Chamber of Commerce, as well as representatives from the offices of state Senator Janet Nguyen and U.S. Rep. Alan Lowenthal.

In celebration of the event and Time Warner Cable’s commitment to the Garden Grove community, the company will also recognize the Boys and Girls Clubs of Garden Grove for their tremendous contributions in the area, presenting representatives from the organization with a $1,000 donation.

The new store complements several initiatives to improve customer service for Time Warner Cable customers. TWC Maxx has transformed the TV and Internet service experience by bringing Internet speeds up to six times faster than before (up to 300 Mbps), an advanced TV experience featuring Enhanced DVR with more storage and recording capabilities, video improvements including more On Demand choices and an all-digital lineup, plus a rock-solid network to ensure optimum performance and reliability. TWC also offers industry-leading one-hour appointment windows, as well as same-day appointments.

About Time Warner Cable

Time Warner Cable Inc. (NYSE: TWC) is among the  largest providers of video, high-speed data and voice services in the United States, connecting 16 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services.  Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.twc.com, www.twcbc.com and www.twcmedia.com.

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