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Time Warner Cable ‘Experience’ Store Opens in Louisville

New Store Continues TWC’s Commitments to Improve the Customer Experience

Release Date: 11/03/2015

LOUISVILLE, KY (Nov. 3, 2015) - Time Warner Cable (TWC) announced today the grand opening of its new experience store located at 291 N. Hubbards Lane St. in Louisville. A grand opening will take place Thursday, Nov. 5 at 9:30 a.m.

The new store features an innovative retail concept aimed at providing customers with exceptional customer service as well as providing an enhanced, hands-on experience to learn about and enjoy TWC’s suite of TV, Internet and Phone services.

"Our goal is for customers to find our new Louisville store a relaxed, engaging place to experience Time Warner Cable services and do business with us,” said Mark Dunford, Time Warner Cable Area Vice President.

The store’s grand opening will be highlighted by several customer appreciation activities. Customers are invited to visit the new store, enjoy interactive demos, complimentary refreshments, Time Warner Cable-branded giveaways, and join a raffle for a chance to win great prizes.

“The new store enables our employees to interact with customers and encourage them to test, shop and purchase products and services with a hands-on, interactive experience,” said Lou Brazzoni, Time Warner Cable Vice President of West Store Operations.

The new store reflects TWC’s commitment to improving the customer experience, including its recently launched Enhanced DVR with more storage and recording capabilities, video improvements, including more On Demand choices, and an all-digital lineup. TWC also offers industry-leading one-hour appointment windows, as well as same-day appointments.

The store is open Monday through Friday from 9 a.m. to 6 p.m.

About Time Warner Cable

Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.twc.com, www.twcbc.com and www.twcmedia.com.

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