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Time Warner Cable Hiring Customer Service and Technical Support Representatives in Florence, KY Market

Release Date: 06/13/2016

Florence, KY (June 13, 2016) – Time Warner Cable today announced it will hire 20 customer service representatives and 10 technical support representatives over the next several months in the Florence, Ky. market.

Company representatives will be on hand to interview qualified candidates for positions on Tuesday, June 14, from 11 a.m. – 3 p.m., located at 7906 Dixie Highway, in Florence.

During the job fair, candidates will have the opportunity to meet hiring leaders and assess the company culture, while learning about hours, pay, and training. Those wanting to move forward may have to come back for a face-to-face final interview.

Customer service representatives will assist residential customers with all aspects of cable services including billing, repair, technical support, troubleshooting, sales and other inquires in a high-volume, fast-paced call center. Exceptional customer service is required. Qualified applicants need a minimum of six months in customer service; proven sales, effective computer and good communication skills.

Technical support representatives perform Tier III technical support on all TWC core products including, but not limited to, digital cable, residential HSD and digital phone. Technical support representatives escalate issues to the next level of support, according to the escalation matrix.

All positions offer competitive compensation structures and an extensive benefits package. Job applicants should bring updated copies of their resume and dress in business appropriate attire.

Applicants must apply online and complete an assessment at, using requisition number 177204BR for customer services positions and for technical support representative positions, using REQ number 177208BR. For more information on Time Warner Cable, please log onto Time Warner Cable is an Equal Opportunity Employer (M/F/D/V).

About Time Warner Cable

Time Warner Cable Inc. (NYSE: TWC) is among the  largest providers of video, high-speed data and voice services in the United States, connecting 16 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services.  Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at, and

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