Raleigh, N.C. (October 20, 2015) – Time Warner Cable (TWC) continues to launch faster Internet speeds across the Triangle area with customers in and around Fayetteville now having access to Internet speeds of up to 300 Mbps. All six of TWC’s Internet plans will see significant increases by the end of the year as part of the TWC Maxx launch that features ultra-fast Internet speeds, state-of-the-art TV services and rock solid reliability.
“Our customers have asked for faster Internet speeds and we’re now able to provide these faster speeds at no additional monthly cost to our customers in Fayetteville,” said Darrel Hegar, regional vice president of operations for Time Warner Cable. “TWC Maxx enhances our Internet, video and reliability and is one of the first steps in improving the TWC service experience.”
Customers throughout the remainder of the Triangle and surrounding areas will see their speeds increase by the end of fall 2015. Some customers will need to switch out their modems to receive the faster speeds and they have been communicated with via mail, email and phone messages with information on how to obtain a new modem.
The key components of TWC’s new customer experience with TWC Maxx are:
New Internet Experience for Residential Customers
The Internet transformation beginning this month includes speed increases on TWC residential Internet plans, with customers having access to speeds up to six times faster, depending on their current level of Internet service. For example, customers who subscribe to Standard, formerly up to 15 Mbps, will now have access to up to 50 Mbps; customers who subscribe to Extreme, formerly up to 30 Mbps, will now have access to up to 200 Mbps; and customers who subscribe to Ultimate, formerly up to 50 Mbps, will now have access to up to 300 Mbps.
New TV Experience
The advanced TV experience includes an Enhanced DVR, available now, which lets customers simultaneously record up to six different programs, and the ability to save up to 150 hours of high-definition (HD) programming on its 1TB (terabyte) hard drive, which is twice the storage of the largest prior model. Customers will also have access to an all-digital lineup and an expanded On Demand library that will feature more than 25,000 titles by the end of the year.
Rock-Solid Network Reliability
As TWC has committed to new network performance standards companywide, this initiative will include a stringent review and upgrade of every network connection site (referred to as hubs) to ensure optimum service levels are delivered to every neighborhood. Each TWC hub serves thousands of customers with TV, Internet and phone services.
About Time Warner Cable
Time Warner Cable Inc. (NYSE:TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at twc.com, twcbc.com and twcmedia.com.