KANSAS CITY, MO (April 29, 2015) – Time Warner Cable (TWC) announced today it has begun the rollout of faster Internet speeds in Kansas City, as the first wave of customers now have access to download speeds of up to 300 Mbps. By the end of May, more than 50 percent of TWC’s Kansas City-area customers will have access to the faster speeds, with the rest of TWC customers in the area having access to the faster speeds by this fall.The vast majority of TW
’s Internet customers will see significant enhancements as part of the TWC Maxx launch, which features ultra-fast Internet speeds, state-of-the-art TV services and best-in-class reliability. The benefits of TWC Maxx will be available to every customer and every neighborhood in TWC’s Kansas City service area.
Areas to receive the new speeds in the first month include Lee’s Summit, Leavenworth and parts of KCMO.
“Our customers have asked for faster speeds and we’ve started delivering these faster speeds at no additional cost to their current plan in the Kansas City area,” said Perry Watson, Area Vice President of Operations for Time Warner Cable. “This is just the beginning of the benefits customers will see from our TWC Maxx initiative that will enhance our Internet, video and reliability.”
Some customers will need an upgraded modem to receive the faster speeds, and will be notified by mail, email and phone messages with information on how to obtain a new modem.
Along with TWC Maxx, Time Warner Cable customers also have access to 2,500 TWC WiFi Hotspots in Kansas City and 400,000 nationwide through TWC’s partner relationships
The key components of TWC’s new customer experience are:
New Internet Experience for Residential Customers
The Internet transformation includes speed increases on TWC residential Internet plans at no additional cost, with customers experiencing increases up to four times faster, depending on their current level of Internet service. For example, customers who subscribe to Standard, formerly up to 15 Mbps, will now receive up to 50 Mbps, customers who subscribe to Extreme, formerly up to 50 Mbps, will now receive up to 200 Mbps; and customers who subscribe to Ultimate, formerly up to 100 Mbps, will receive up to 300 Mbps, at no extra charge.
New TV Experience
The advanced TV experience includes Enhanced DVR, which lets customers simultaneously record up to six different programs, and the ability to save 150 hours of high-definition (HD) programming on its 1TB (terabyte) hard drive, which is twice the storage of the largest prior model. Customers will also have access to an all-digital lineup and an expanded On Demand library that has reached 19,000 titles, growing to more than 30,000 by the end of the year.
Rock-Solid Network Reliability
As TWC has committed to new network performance standards companywide, this initiative will include a stringent review and upgrade of every network connection site (referred to as hubs) to ensure optimum service levels are delivered to every neighborhood. Each TWC hub serves thousands of customers with TV, Internet and phone services.
To learn more about the new customer experience coming to Time Warner Cable customers in Kansas City, visit Time Warner Cable’s blog at www.twcableuntangled.com.
About Time Warner Cable
Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.twc.com, www.twcbc.com and www.twcmedia.com.