Cincinnati (February 22, 2016) – Time Warner Cable (TWC) customers in Cincinnati and Northern Kentucky (NKY) will soon benefit from major enhancements that will transform their service as they know it today. This superior customer experience, dubbed “TWC Maxx,” features ultrafast Internet speeds, state-of-the-art TV services and best-in-class reliability.
Customers in NKY, where TWC’s lineup is already all-digital, will have access to significantly faster Internet speeds beginning early this spring. For example, customers who subscribe to Standard, formerly up to 15 Mbps, will receive up to 50 Mbps; customers who subscribe to Extreme, formerly up to 30 Mbps, will receive up to 200 Mbps; and customers who subscribe to Ultimate, formerly up to 50 Mbps, will receive up to 300 Mbps, with no change in their monthly plan price.
In order to achieve the new Internet speeds, some customers will need to switch out their modems to receive the faster speeds. TWC will begin contacting these customers in March via mail, email and phone messages with information on how to obtain a new modem.
In areas north of the Ohio River, customers have begun the transition to all-digital video service. A 100%-digital lineup will improve picture and sound for customers currently receiving analog signals, and frees up vital capacity in TWC’s network to offer faster Internet speeds and additional On Demand content.
Mark Dunford, Time Warner Cable Area Vice President, said TWC Maxx is one of the company’s most ambitious service improvements, one that will benefit every TWC customer in the area.
“With TWC Maxx, we’re essentially reinventing the TWC experience,” said Dunford. “We will boost Internet speeds for customers up to six times faster, dramatically improve the TV product and set a high bar in our industry for differentiated, exceptional customer service.”
In areas north of the Ohio River, the transition to an all-digital network will require video customers without TWC digital equipment (customers who plug their cable line directly into the TV, VCR or similar device) to order a TWC digital adapter.
TWC will offer existing TV customers one or more digital adapters at no charge, through at least June 29, 2017. To qualify, customers must order their digital adapters by October 22, 2016. After this free period, each adapter will be billed at the prevailing price. TWC is offering residential customers several simple and easy ways to order digital adapters through www.TWC.com/digitaladapter, calling 1-844-841-5085 or in person at a Time Warner Cable store.
A digital adapter is a small device that allows only digital signals to be displayed on TV (customers who currently have a digital set-top box do not require a digital adapter as the set-top box already delivers digital signals).
In addition to the new internet speeds, other key components of TWC’s new customer experience are:
New TV Experience
The advanced TV experience includes a new slate of next-generation video features, including an all-digital lineup and an expanded On Demand library with more than 30,000 titles. TWC began implementing major enhancements to its network, enabling this transformation of the customer experience in Central and Northern New York with the launch of Enhanced DVR in 2015, which lets customers simultaneously record up to six different programs and save 150 hours of high-definition (HD) programming on its 1TB (terabyte) hard drive — which is twice the storage of the largest prior model.
Rock-Solid Network Reliability
As TWC has committed to new network performance standards companywide, this initiative will include a stringent review and upgrade of every network connection site (referred to as hubs) to ensure optimum service levels are delivered to every neighborhood. Each TWC hub serves thousands of customers with TV, Internet, phone and home management and security services.
For more information on TWC Maxx, customers can visit www.twc.com/bettertwc.
About Time Warner Cable
Time Warner Cable Inc. (NYSE:TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 16 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.twc.com, www.twcbc.com and www.twcmedia.com.