- New York, NY
- Business Class Phone
- Small Business
- Case Study
Business Class Phone Bringing “Bundles” of Value to Small Businesses
Small businesses rely on their communications providers to provide the tools – high-speedbroadband access, reliable telephone service, Web hosting, network security, e-mail,managed file backup and storage – to help them solicit, acquire, service and retaintheir customers.
Top-notch communications providers also aid in achieving that often-elusive secondgoal if their services are cost-effective. As the pace of the Internet era has promptedsuccessful businesses to be even more agile and price conscious, small businesses areseeing the economic and logistical benefits of “bundling” their communications serviceswith one provider.
According to a 2006 Forrester Research report, a survey of small businesses revealedthat more than 75 percent currently buy or plan to buy “bundled” telecommunicationsservices. That survey also found that the primary reasons for doing so were vendoraccountability, pricing benefits and the convenience of dealing with one company.