First, you will need to complete the Moves & Transfer form, so we can determine if your new address is in a Time Warner Cable service area.
If you are moving to another address within the same market, our agents can update your TWC ID with your new account information. If you are moving to an address in a different state but would like to reuse the TWC ID username, our agents can delete your existing TWC ID.
Please contact us at 1-800-TWC-HELP (1-800-892-4357) to request assistance with updating your TWC ID. If you are a TWC Home Phone subscriber you may also dial 611 from your home phone number.