What should I do if my connection to the Internet is slow or not working?:


Please reboot your modem and, if applicable, router.

To reboot the modem and router:

• Press the reset button on the modem. If the modem does not have a reset button, you may reset it by unplugging the power cable from the modem (and your router if you are using one).

• Wait for approximately one minute for the modem to reset.

• If you have unplugged the power cable from the modem or router, plug your modem back in first, then your router. If you are using a router, allow about two minutes for the router to "sync" (i.e. reconnect) with the cable modem.

• Wait for the lights to stop blinking on the modem and wireless router if you have one. Allow up to two minutes for the router to "sync" with the cable modem.

• Test your Internet connection by going to at least two websites.

You may also use the Speed Test tool  to find out how fast your connection is.

For optimal computer performance for Time Warner Cable Internet, follow the recommended minimum system requirements.

If you are still unable to connect to the Internet, please contact us.

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