Please try each of the following steps:
1. Verify Connections
Are all connections secured and have you checked that the other end of the cable is securely plugged in?
Are you using the proper connectors and color coding? If you are using a cable set-top box, the cable coming from wall should be connected to the "IN" jack on the cable box.
If you're not using a cable box, the cable coming from the wall should be connected to the "IN" jack on the VCR, DVD player or directly to the TV.
2. Check the TV
Is the proper input selected? (Channel 3, Input 1, Input 2, HDMI, etc)
Are you an HD subscriber? If so, make sure your TV is on the correct input, i.e., component, HDMI, DVI.
No HD? Please ensure your TV is on channel 3.
Some older TVs may not be able to pick up the full range of channels we offer. Please contact us for a digital set-top box.
3. Check the Cable Box
Is the cable box power on?
4. Check the Channel Lineup
Channel lineups vary by location. To view the channels available by package in your area, see Channel Lineups.
5. Check the Cable TV (CATV) Setting
Verify if the TV has a Cable TV (CATV) switch or function on the on-screen menu. If so, verify it is set to CATV.
6. Check the Auto Program Setting
Check if the TV has an auto-program function. If so, activate it.
7. Reboot Cable Box
If the above steps do not resolve your issue, try rebooting your cable set-top box. Please try the below steps:
Note: If this happens often, you might have a signal issue. If so, please contact us.
8. Still Missing Channels?
Automated phone self help is available to help diagnose your cable TV problem, and send a signal to your cable box to fix the problem. If so, please contact us.
If phone self help does not resolve your cable TV problem, let the customer support representative know: