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Spam & Port Scans

If you receive unsolicited/unwanted email, Time Warner Cable supplies customers with the ability to report these messages as spam. Log in to your TWC Mail and identify the unsolicited messages in your inbox and click the Report SPAM button. This process helps our Support team by identifying and blocking future messages from abusing the network. You can also forward samples as attachments to

General Information

Please note that we are not able to take action on an account without being able to substantiate 'abuse' allegations with documentation of one or more violations of our Acceptable Use Policy (AUP). While a description of the events is useful in determining the intent of the potential abuser, it does not substitute for actual system logs which can provide a reliable record of online activity.

Due to the wide variety of Internet security programs on the market today, Time Warner Cable requests that your report of instances of Network Abuse from a Time Warner Cable customer include detailed time stamped logs in plain text format so that we may better assist you.

Time Warner Cable will not accept logs that are not in plain text (ascii) format. Do not attach files to your Email. All logs must be included in the body of the message. Emails should be sent to

Your logs must contain the following information in order for Time Warner Cable to process them:

• Date of Incident
• Time of Incident
• Time Zone that logs are captured in
• Source IP Address or Host Name
• Destination IP Address or Host Name
• Destination Port

Please remove any reports regarding non Time Warner Cable IPs from your logs.

If the incident that was the basis of the complaint was not instigated by a Time Warner Cable customer, or someone using the Time Warner Cable system, or is not related to the Time Warner Cable system or content maintained by Time Warner Cable, then Time Warner Cable is not the proper entity to contact, as we are not in a position to take any action.

If this is the case, and you still wish to pursue the matter, you may want to contact the person responsible for the incident, or the Internet Service Provider through which the probe originated.

Child Pornography Complaints

Complaints regarding the posting, distribution or availability of child pornographic material should be submitted to


Copyright Infringement Policy

Time Warner Cable’s subscribers and account holders may not upload, post, route, transmit, link or otherwise make available on or via any material protected by copyright in a manner that infringes that copyright.


Repeat Infringer Policy

In accordance with the Digital Millennium Copyright Act of 1998 (“DMCA”), Time Warner Cable’s policy is to terminate, in appropriate circumstances, the access of any subscriber or account holder who is a repeat infringer. If you believe that a Time Warner Cable subscriber or account holder has engaged in repeated infringement of your copyrighted materials in connection with, please provide our designed copyright agent (see below for more details) with information sufficient to show that the subscriber or account holder is a copyright infringer and that appropriate circumstances exist for Time Warner Cable’s termination of such subscriber or account holder.


Right to Terminate or Suspend Service

Time Warner Cable expressly reserves the right to terminate or suspend the service of any subscriber or account holder even for a single act of copyright infringement.


Termination of Service

Each subscriber and account holder agrees that, if he or she is terminated pursuant to this policy, he or she will not attempt to establish a new account with Time Warner Cable under any name, real or assumed. Please note that not all services provided by Time Warner Cable limit usage to subscribers and account holders and that Time Warner Cable is not able to terminate service usage by users who are neither subscribers nor account holders.


Reservation of Rights

These policies do not affect any other rights that Time Warner Cable may have under law or contract, and all such rights are expressly reserved by Time Warner Cable.


DMCA Notices and Counter-Notices

The DMCA provides recourse for copyright owners who believe that that material appearing on the Internet infringes their rights under U.S. copyright law. Specifically, if you believe in good faith that material infringing your rights resides on by reason of storage at the direction of any user, or that such infringing material is at an online location that is referred or linked to via an information location tool (such as a directory, index, reference, pointer or hypertext) made available as part of the service, you (or your agent) may send to Time Warner Cable a notice requesting that Time Warner Cable remove the material or block access to it. If you believe in good faith that someone has wrongly submitted to TWC a notice of copyright infringement against you, the DMCA permits you to send to us a counter-notice. Notices and counter-notices should be sent to Time Warner Cable’s designated copyright agent (see below), and must meet the following requirements:


  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Time Warner Cable to locate the material;
  4. Information reasonably sufficient to permit Time Warner Cable to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.


We suggest that you consult your legal advisor before filing a notice or counter-notice.


Designated Copyright Agent

DMCA notices and counter-notices, and repeat infringer information, should be delivered to Time Warner Cable’s designated copyright agent:

C. Dzujna
Time Warner Cable
60 Columbus Circle
New York, NY 10023


System and Network Security Policy

Violations of system or network security are prohibited, and may result in criminal and civil liability. Time Warner Cable will investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. Examples of system or network security violations include, but are not limited to the following:

• Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network.

• Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network. This would include use of sniffers or SNMP tools.

• Interference with service to any user, host or network including, without limitation, mailbombing, flooding, deliberate attempts to overload a system and broadcast attacks.

• Forging of any TCP-IP packet header or any part of the header information in an Email or a newsgroup posting.

• You must adopt adequate security measures to prevent or minimize unauthorized use of your account, including proper levels of security on mail, web and news servers maintained at your location.

• You may not attempt to circumvent user authentication or security of any host, network or account ("cracking"). This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.

• You may not attempt to interfere with service to any user, host, or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.

• Users who violate systems or network security may incur criminal or civil liability. Time Warner Cable will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

• Distributing viruses to and from Time Warner Cable systems.

• Installation of 'auto-responders', 'cancel-bots' or similar automated or manual routines which generate excessive amounts of net traffic, or disrupt net newsgroups or Email use by others.

• Engaging in any of the above activities using the service of another provider but channeling such activities through a Time Warner Cable account or re-mailer, or using a Time Warner Cable account as a mail drop for responses.

• Customers are liable for having unsecured services, and would be held liable if unknown 3rd parties utilize these services at any time. It is the customer's responsibility to monitor these services. Examples of unsecured services would be use of SMTP relay, incorrect configuration of Proxy or SOCKS services or unsecured operating systems.

• Customers are responsible for configuring their services to prevent the disruption of service to other customers. (PC Anywhere, SNMP Broadcasters, etc.)