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Get Educated About Phishing Emails

Scammers are getting increasingly more sophisticated in attempts to attain personal information. One method of intrusion they use to extract info from your computer is called a virus. But lately these scammers have been using a clever attack known as Phishing.


What is Phishing?

Phishing is an attempt to acquire confidential information—like usernames, passwords and credit or debit card details—by pretending to be a real company. Unfortunately, cybercriminals can be quite sophisticated and often do a very good job of tricking people into sharing their personal information. They purposely copy the look of a major company’s advertising or website to make their fraudulent emails look legitimate.


How to Recognize a Phishing Attack

There are three useful signs to help identify a Phishing attack:

  1. Unprofessional Presentation - Be wary of emails with poor grammar and spelling mistakes. A legitimate professional organization would not send a sloppy email to their customers.

  2. Phony Links - If you think an email is suspicious, use your mouse to hover over the link without clicking on it. If the link you see while hovering does not match the link that’s in the email, it’s likely to be a fraud. Also, remember that you should never open attachments from unknown or suspicious senders.

  3. Threatening Tone - Legitimate companies don’t threaten their customers. Never respond to emails about “account closures” or “security compromises,” etc.


Helpful Tips to Protect Your Identity

  • Be suspicious of any email that asks for your personal account information, such as user names, passwords and account numbers. Time Warner Cable will never ask you to provide personal account information, billing or payment information through email.

  • Always make sure you use a secure server when submitting credit card information by checking the beginning of the web address in your browser’s address bar. It should be https:// to indicate it is a secure site rather than just http://.


What Should I do if I Think I Have Received a Fraudulent Email from Time Warner Cable?

Please contact us right away by forwarding a copy of the entire email to


Click here for all Phishing FAQs.