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Report a Theft of Services Online

Time Warner Cable takes theft of services seriously, not only because thieves are taking services that they should be paying for, but because individuals who steal services affect legitimate paying subscribers who demand and appreciate the quality products and services that Time Warner Cable provides.

To provide us with information regarding theft of service, visit Report A Theft. You can remain anonymous, or you can choose to provide us with contact information so that we can follow up if we have any questions. We will respect your privacy and contact you only if necessary. The information you provide will be securely transmitted and automatically forwarded to a signal security investigator in your area. The information provided will only be used for TWC investigative leads and will not be shared with outside parties.

How Cable Theft Affects You

1. The quality of your picture, as well as your neighbors', can be affected when an individual makes an unauthorized connection to a cable line in your area.
2. TWC Internet Broadband Speeds can be affected when theft of broadband occurs or if an individual makes an unauthorized connection to a cable line in your area.
3. It raises your cable bill!

Here's how:

  • TWC employs a team to audit parts of the system each day to detect cable theft and signal leakage caused by unauthorized connections. Poor system performance requires increased customer service calls; maintenance calls place a burden on the system to deliver a great product and put pressures on cable rates for our subscribers.
  • The cable industry has spent over $65 billion since 1999 to upgrade its infrastructure so that customers can receive high quality services such as Digital TV, Video on Demand, TWC Internet and VoIP. When people steal services without paying for them, costs associated with running an operation trickle down to subscribers.

4. Time Warner Cable pays franchise fees to operate in your area. Those payments go directly into your local community and can be used for parks, schools or additional police or firemen. When people steal cable services, no franchise fees are paid on those services.
5. Signal leakage can affect aviation radio equipment as well as emergency service radio communications.
6. Theft of services affects honest and hardworking cable employees as well as those employed by programmers. The cable industry, as well as businesses providing services to the industry, accounts for over 300,000 jobs. Each of these employees provides a valuable service to the cable industry and works hard so our subscribers receive quality services.

Cable Theft is Illegal

Cable theft is illegal under federal law, as well as states' laws. Federal statutes provide for stiff penalties against people who steal cable services, including possible criminal prosecution. In addition, federal law provides cable companies with civil remedies, such as the opportunity to sue people who steal cable services for monetary damages and injunctive relief. Because cable theft has a significant impact on cable companies, it is taken very seriously. View federal statutes that prohibit theft of services offered over a cable system.

What Can You Do?

Cable theft affects Time Warner Cable's ability to provide its subscribers with quality services. For example, illegal connections that do not comply with Time Warner Cable standards are often of poor quality and affect picture quality over entire systems. In addition, people who steal cable services get for free what others have to pay for, which drives up costs to paying subscribers. Last, widespread theft of cable services jeopardizes the jobs of thousands of employees within the cable industry and content providers - people just like you who depend on their employers' abilities to run effective businesses to protect their jobs.

If you are aware of any instances of cable theft, you can do something about it. Report a Theft of Services online today or call 1-877-TWC-TIPS (1-877-892-8477).

Types of Cable Theft

Theft of cable services is the reception of any services offered over a cable system without paying for such services. Cable theft is a widespread problem that results in revenue losses to the cable industry totaling several billions of dollars per year. By depriving cable operators of substantial revenue, people who steal cable adversely affect cable companies' ability to provide their customers with high quality products and services.