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Programming Your Remote

Visit our online Program Your Remote Tool. The Program Your Remote Tool will enable you to quickly and easily locate your remote, program your Time Warner Cable remote to work with other devices in your home, and view common functions on your remote control.

Please note: If the remote control you own is not depicted, review the Equipment and Instruction Manuals FAQs page or Contact Us.

Remote Troubleshooting

If your Remote control is not working, please try the following:

1. Replace the batteries.
2. Check that there are no obstructions between the sensor on the cable set-top box and the transmitter on the remote control. There must be a clear line of sight between the box and the remote.
3. If the error message is number 1103 or 232, please Contact Us and tell us which number appeared.
4. If the error message has any other number, please reboot your cable set-top box.
5. The remote may need to be reprogrammed. For assistance, visit our Equipment and Instruction Manuals FAQs page and click on Remotes.

For immediate assistance, please Contact Us.