Accessible Solutions for Everyone
Charter provides products and services to help our customers with visual impairments engage in digital content more easily than ever before.
Guide Narration - We offer Spectrum's web-based online video platform with support for screen readers and keyboard navigation. Customers can enjoy Spectrum TV anywhere in their home and even record programs in the cloud for playback on any PC.
For more info or to request Guide Narration and other accessible products and services, including Braille or large print documentation, please call us at 1-844-762-1301 or visit spectrum.net/accessibility.
For any concerns or complaints, please contact us:
- Email: PriorityEscalationTeam@chartercom.com
- Phone: 1-844-762-1301
- Fax: 1-864-297-2236
- Mail: Charter Communications
2 Digital Place
Simpsonville, SC 29681
Call usCall us - Our customer care phone number 1-800-892-43571-800-892-4357 features speech recognition support.
Billing - If you’re paying your bill over the phone, customer service representatives can read your bill to you.
Large-button Remotes - Remotes with larger buttons are available – you can swap your current remote for a large-button version at your local TWC Store.
Video Description - We feature audio-narrated descriptions of what’s going on in a TV or movie scene are available on popular channels, such as ABC, NBC, CBS, Fox, USA, Disney Channel, TNT, Nickelodeon and TBS.
Directory Assistance - We can help you find and dial phone numbers. In addition, you may be eligible for discounted or free directory assistance service.
TWCcentral.com - The site is compatible with browser magnification and zoom functionality, and articles feature font size options. TWCcentral.com aims to work in conjunction with Jaws screen reading software.
Closed Captioning - An automatic closed captioning lock is available, so captions will always be turned on when you want to watch TV.
TTY Dialing - Phone service is compatible with TTY equipment.
Live Chat - Contact a rep over instant message on our website - text to speech options are available 24/7 when you need help.
Caller ID on TV - Even if you aren’t near your phone, you can see caller ID information on your TV and decide whether or not you want to answer the call.
How-To Videos - Our online how-to videos match video to audio so that anyone can follow along and learn.
You can turn on closed captioning in any of our how-to videos by clicking the "CC" icon along the bottom strip of the video window.
Did You know?
Service dogs are welcome at our store locations. Payment centers are wheelchair accessible.
Large-button remotes are available at store locations.
You may be eligible for discounted or free directory assistance service. Ask a representative for details.
If you can’t make it to a store location to trade in equipment because of a disability, we can waive the fee to send a representative to your home – just ask.
When you pay your bill over the phone, our representatives can read your bill to you.
Our step-by-step guides, how-to videos and Community Forums allow you to get help at your own pace.
TWC.com aims to conform to World Wide Web Consortium guidelines, making the site accessible for everyone.
We are an Equal Opportunity Employer M/F/D/V and are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities.