Billing & Payments

Understand your bill and payment options

We’ve designed the billing statement with you in mind. The sample bill provided is designed to explain the information contained within your monthly billing statement.

Reasons your bill may change

There are various reasons why your bill may be more (or less) than usual:

  • If your service was just installed, you might see one-time fees included for installation or activation of services.
  • When you signed up for services, you received a promotional discounted rate on your bill. If your discounted rate for your promotion has expired, your services will be billed at a new rate.
  • If you've recently changed your service, pro-rated charges may be shown on your bill. Pro-rated charges are partial-month charges and ensure that you'll be charged only for the number of days the services were used for that billing period.
  • Taxes or fees in your area may have changed.
  • Video On Demand and Pay-Per-View purchases, as well as long-distance calls made without a Spectrum Voice International Calling Plan, can change your amount due each month. You can find more information about monthly transactions in the Charge Details section of your statement.

Ways to pay your bill

You can pay your bill through a variety of options, including online through My Account or the My Spectrum App, in person, by phone, by mail or via live chat on a computer.

Note: The following forms of payment are accepted regardless of how you choose to pay your bill:

  • Credit cards: American Express, Discover, MasterCard and Visa
  • Debit cards: MasterCard and Visa

Additional forms of eligible payment vary by option.

Note: The maximum payment is $1,000.

["Time Warner Cable"/"TWC"] is a trademark of Time Warner Inc., used under license.