The converters we provide to our subscribers are and shall remain property of Spectrum and must be returned to Spectrum if service is discontinued for any reason, or if Spectrum wishes to exchange converters. Failure to return a converter or damage of a converter may result in a charge being made against your account. We will replace or repair your converter at no charge in the event of failure due to normal use.
Pursuant to FCC regulations, customers are given the option to acquire the home wiring within their home upon termination of cable service. However, even prior to termination of cable service, customers can remove, replace, rearrange, repair or maintain any cable wiring located within the interior space of their dwelling as long as these actions do not interfere with our ability to meet FCC technical standards or to provide services to you or your neighbors. For example, you may not attach any device or equipment to your inside wiring in a way that may cause a violation of government regulations, or that impairs the integrity of the local cable system, such as creating signal leakage. In addition, you may not attach devices or equipment to the wiring that result in a degradation of signal quality to you or your neighbors.
If you choose to have us remove, replace, rearrange or maintain the wiring inside your home, you will be charged our regulated hourly service charge on a per-visit basis. Furthermore, we are not responsible for problems relating to the operation of customer-owned consumer electronic equipment such as televisions, VCRs, home antennas, etc., which may be connected to the inside wiring in your home. We are, however, responsible for problems relating to any equipment that you lease from us, other than problems caused by tampering, neglect or abuse.
You also have the option of removing, repairing, rearranging or maintaining the inside wiring yourself or hiring a contractor to do the work for you. It is important that high quality home wiring materials be used and that these materials be properly installed to avoid signal leakage and to maintain signal quality in compliance with FCC technical regulations. However, if improper materials or installation causes signal degradation and/or leakage, we may be required under federal law to terminate your cable service until the problem can be remedied.