Transferring or cancelling your service 

The following information will help you make changes to your Spectrum account, including transferring or moving service. If you need to cancel service, please contact us.

Moving and Relocation

Whether you’re moving to a new home or apartment, it’s easy to transfer your Spectrum services to your new address. At the Spectrum moving hub, you’ll learn how to move your services, plus download free moving tips and a moving day countdown calendar.

Transferring Account and Name Change

You can transfer your Spectrum account to another responsible party or change the name on your account.

To transfer account ownership, please review the instructions and complete a Name Change Form. The form and required documentation can be returned to your local Spectrum Store, mailed to the address provided on the form or faxed to the number provided on the form.

Service Holds

Seasonal status allows part-time residents to put their Spectrum TV, Internet and Voice services on hold for a low monthly fee, without the hassle of canceling and then reinstalling service. When placing your account in Seasonal status, you can keep your phone number, email address, voicemail, Spectrum Receiver and other TV, Internet or Voice equipment.

Seasonal status is only available to existing customers in good standing. To find out if you’re eligible or to place your account in Seasonal status, contact us.

Removing Service

To cancel or change your current service, please contact us.

Have questions about your bill? Video On Demand and Pay-Per-View purchases, as well as long-distance calls made without a Spectrum Voice International Calling Plan, can change your amount due each month. Learn more about your Spectrum statement.

If you’re having trouble with your Spectrum service, we’re here to help. Contact us or visit one of our troubleshooting pages below for further assistance: