Transferring or cancelling your service
The following information will help you make changes to your Spectrum account, including transferring or moving service. If you need to cancel service, please contact us.
Moving Your Service
Visit the My Move® page so we can determine if your new address is located in an area where we provide service. After you submit the online form and we confirm that your new address is located within the Spectrum service area, we’ll contact you to make service transfer arrangements. You’ll receive an acknowledgment email, and the move agent who calls you will let you know if any transfer fees apply. For more information on local transfer policies, please contact us.
Transferring Account and Name Change
You can transfer your Spectrum account to another responsible party or change the name on your account.
To transfer account ownership, please review the instructions and complete a Name Change Form. The form and required documentation can be returned to your local Spectrum Store, mailed to the address provided on the form or faxed to the number provided on the form.
Seasonal status allows part-time residents to put their Spectrum TV, Internet and Voice services on hold for a low monthly fee, without the hassle of canceling and then reinstalling service. When placing your account in Seasonal status, you can keep your phone number, email address, voicemail, Spectrum Receiver and other TV, Internet or Voice equipment.
Seasonal status is only available to existing customers in good standing. To find out if you’re eligible or to place your account in Seasonal status, contact us.
To cancel or change your current service, please contact us.
Have questions about your bill? Video On Demand and Pay-Per-View purchases, as well as long-distance calls made without a Spectrum Voice International Calling Plan, can change your amount due each month. Learn more about your Spectrum statement.
If you’re having trouble with your Spectrum service, we’re here to help. Contact us or visit one of our troubleshooting pages below for further assistance: