Spectrum Storm Center Outage Info

The following information will help minimize the inconvenience and danger of severe weather and provide updated information regarding service restoration in the event of severe weather or other emergency situation. You can also visit the National Weather Service and FEMA for additional storm updates in your area.

Outages

Service Outages

You can use the My TWC® App, check My Account online, or call to check for a known outage in your area.

To check for an outage using the My TWC® App:

  1. Open the My TWC® App.
    • If you do not have the My TWC® App, you can download it for your Apple or Android device.
  2. If you have not signed in previously, enter your TWC ID and Password.
  3. Under the Services and Troubleshooting tab, tap the Check Equipment Status button.
    • The app will update with a report on all of your services, and diagnose the issue.

To check for an outage using My Account online:

  1. Go to My Account and sign in with your TWC ID and Password.
  2. Once you’re signed in, open the Troubleshoot tab.
  3. You’ll be alerted if there is a reported or possible outage in your area. If you receive an outage alert, Spectrum is already aware of the outage in your area and there is no need to call us to report it.

To check for an outage by telephone:

  1. From your service address, call us.
  2. When the automated attendant asks why you are calling, say, for example, “My cable is out,” or “Repair.” If there is a known outage, you will hear a message notifying you of that and asking whether you want to be notified when service is restored. You might be asked to provide your telephone number. If we are unaware of any outages, you will be connected with an agent.

Power Outages

If your power is out, first call your power company or visit their website. Even if you have power at home, power outages in your area may be affecting our network and delaying restoration of services If you’ve determined that there are no Spectrum or power outages in your area, you can troubleshoot your Spectrum services.

Troubleshooting

If you’ve determined that there are no Spectrum or power outages in your area, you can troubleshoot your Spectrum services.

General Information

Restoration Efforts

Please be aware as a result of hurricanes or other severe weather events, there may be significant commercial power outages in your area which impact your Spectrum Video, Internet and Phone services. Even if you have power at your home, these outages may be affecting our network and delaying restoration of services.

At Spectrum, employee safety is our top priority. As the storm clears and it is deemed safe for our technicians to return to normal operations, damage will be assessed and repairs will be made as quickly as possible.

Spectrum Voice

Your Spectrum Voice modem must be plugged into an electrical wall outlet to operate. Your Voice service (including access to 911 services) will be unavailable during a power outage if you don't have a battery backup, and may also be unavailable in the event of a network outage. Learn more about purchasing a Battery Backup.

Storm FAQs

Verify that your electricity is working. Electricity is required to receive Spectrum services. If you’ve determined that there are no Spectrum or power outages in your area, you can troubleshoot your Spectrum services.

Your outage might not necessarily be caused by storm damage problems on your street, or even a nearby street. Even if you don’t see our crews or vehicles working near your home, we’re working with local power companies to have your services restored as quickly as possible.

During emergency situations, we often send out a special crew to find out exactly where the problem is, what kind of work needs to be performed and, most importantly, to make sure the area is safe. We then coordinate with local power companies to make sure the right crew is sent out to do the necessary repair work. Also, the source of the problem may not be near your home.

During a severe storm, downed power lines, blocked roads, unplowed or flooded streets, downed trees or other dangerous situations may slow our response time or impede our ability to repair your services. Additionally, conditions throughout our system may cause delays. For example, several small, scattered outages are more time consuming to repair because they require more frequent stops to reconnect lines to individual homes.

We implement a disaster-recovery plan of operations that places the efforts of the entire company behind service restoration 24-hours a day. We make every effort to restore service to the maximum number of customers in the shortest possible time. The initial focus in a widespread outage is public safety and other critical facilities such as hospitals and nursing homes.

Storm Safety

With the first initial warnings of an approaching hurricane or storm, there are a few things you can do to prepare:

  • Stock up on non-perishables, such as canned goods, and make sure you have adequate medical supplies and prescriptions. 
  • Keep areas surrounding electrical service equipment clear. 
  • Turn the temperature controls on your refrigerator and freezer to the coldest setting to keep food cold in the event of a power outage. Don't forget to reset controls to the normal setting after the storm.
  • Fill several large containers and the bathtub with water. 
  • Keep flashlights, batteries, candles and matches on hand.
  • Fill your car with gasoline.
  • Stay tuned to local weather forecasts for storm updates and have a battery-powered radio available. 
     

Emergency supplies should be stored in an easy to reach area. These include:

  • Emergency food
  • Flashlights: have several and place them throughout the house
  • Portable, battery-operated radio
  • Fresh batteries of the correct size for flashlights and radio
  • Manual can opener
  • First aid kit
  • Water for drinking, cooking and flushing
  • Pet food
     

If a severe weather or hurricane warning is put into place and the storm becomes imminent, take the following precautions:

  • Tape, board or shutter windows and glass doors.
  • Secure all outdoor objects that could become airborne during high winds.
  • Tie down mobile homes or moored boats or move them to a safe location.
  • Wedge sliding glass doors to prevent them from lifting from their tracks.
  • Load a cooler with ice and food you can use during the first hours of an outage.
  • In winter, close off unused rooms to conserve heat. Open curtains and shades to let sunlight in. Close them at night. Stock up on firewood.
  • Leave your home if authorities order an evacuation, especially if your home is in an area that floods easily.

If you experience a service interruption please:

  • Stay clear of all fallen tree limbs and electrical wires as well as anything they are touching, such as puddles and metal fences. Assume all downed wires are "live" and stay away. Call your local power company and local emergency personnel.
  • Persons dependent on electrically powered life support systems should have a prearranged plan concerning power outage situations.
  • Prepare a list of emergency phone numbers and have it readily available.
  • Disconnect appliances that will go on automatically when the power is restored. These include refrigerators, stoves, furnaces and water heaters.
  • It is always wise to unplug computers and sensitive electronic devices including those connected to surge protectors during a storm that downs power lines.
  • Turn off appliances such as washers, dryers, computers and TV's. Once power is restored, turn appliances back on one at a time to avoid a power surge.
  • If using candles or matches, be extremely careful and never leave open flames unattended.
  • Food in your refrigerator will keep for 6 to 9 hours and food in your freezer will keep between 36 and 48 hours. It will help to minimize the number of times the door is opened.

After severe weather has passed, take the following steps and precautions:

  • Stay clear of all fallen tree limbs and electrical wires as well as anything they are touching, such as puddles and metal fences.
  • If a power line has fallen on the car you're in, remain in the car until help arrives. Don't attempt to pull away. Call 911 for help.
  • Notify local fire, police, and electric utility officials about downed power lines.
  • Do not enter damaged buildings with flame lanterns, candles or lit cigarettes because there may be gas leaks.
  • If possible, stay off the road. If you have to drive, watch out for trees and wires in the roadway. Do not drive across a downed power line. Treat all nonworking traffic lights as stop signs and proceed cautiously at intersections.
  • Try to keep people and traffic away from downed power lines until officials arrive.
Residential customers:

 

Business Class customers:
  • Call 1-866-892-4249