Spectrum Storm Center Outage Info

The following information will help minimize the inconvenience and danger of severe weather and provide updated information regarding service restoration in the event of severe weather or other emergency situation. You can also visit the National Weather Service and FEMA for additional storm updates in your area.

Outages

Service Outages

You can use the My TWC® App, check My Account online, or call to check for a known outage in your area.

To check for an outage using the My TWC® App:

  1. Open the My TWC® App.
    • If you do not have the My TWC® App, you can download it for your Apple or Android device.
  2. If you have not signed in previously, enter your TWC ID and Password.
  3. Under the Services and Troubleshooting tab, tap the Check Equipment Status button.
    • The app will update with a report on all of your services, and diagnose the issue.

To check for an outage using My Account online:

  1. Go to My Account and sign in with your TWC ID and Password.
  2. Once you’re signed in, open the Troubleshoot tab.
  3. You’ll be alerted if there is a reported or possible outage in your area. If you receive an outage alert, Spectrum is already aware of the outage in your area and there is no need to call us to report it.

To check for an outage by telephone:

  1. From your service address, call us.
  2. When the automated attendant asks why you are calling, say, for example, “My cable is out,” or “Repair.” If there is a known outage, you will hear a message notifying you of that and asking whether you want to be notified when service is restored. You might be asked to provide your telephone number. If we are unaware of any outages, you will be connected with an agent.

Power Outages

If your power is out, first call your power company or visit their website. Even if you have power at home, power outages in your area may be affecting our network and delaying restoration of services If you’ve determined that there are no Spectrum or power outages in your area, you can troubleshoot your Spectrum services.

Troubleshooting

If you’ve determined that there are no Spectrum or power outages in your area, you can troubleshoot your Spectrum services.

General Information

Restoration Efforts

Please be aware as a result of hurricanes or other severe weather events, there may be significant commercial power outages in your area which impact your Spectrum Video, Internet and Phone services. Even if you have power at your home, these outages may be affecting our network and delaying restoration of services.

At Spectrum, employee safety is our top priority. As the storm clears and it is deemed safe for our technicians to return to normal operations, damage will be assessed and repairs will be made as quickly as possible.

Spectrum Voice

Your Spectrum Voice modem must be plugged into an electrical wall outlet to operate. Your Voice service (including access to 911 services) will be unavailable during a power outage if you don't have a battery backup, and may also be unavailable in the event of a network outage. Learn more about purchasing a Battery Backup.

Storm FAQs

Storm Safety

Residential customers:

 

Business Class customers:
  • Call 1-866-892-4249