Equipment Support

 
Ask TWC

Find the answers to questions our customers ask most often, such as:

Cable Box Equipment Manuals


Common Models

These devices are leased to our customers for use with TV service. Find your brand to see TV Set-Top Box models and download the associated user guide.

 

Or choose from our most common models:

 

Explorer 8300/8300HD DVR

 

Cisco Explorer 4640HDC

 

Motorola DCX3400M

 

Samsung SMT-H3262

Related Resources:

Cable Box Equipment Manuals


Arris

 

Arris DCX3600 Enhanced DVR

Arris Moxi

Cable Box Equipment Manuals


Cisco

 

Cisco 9865HDC Enhanced DVR

 

Cisco Explorer 4640HDC

 

Cisco Explorer 4642HDC

 

Cisco Explorer 8640HDC

 

Cisco Explorer 8642HDC

 

Cisco Explorer 8742HDC

Cable Box Equipment Manuals


Motorola

 

Motorola DCH100

 

Motorola DCH3416

 

Motorola DCH6416

 

Motorola DCT700

 

Motorola DCT2000

 

Motorola DCT2500

 

Motorola DCT6200

 

Motorola DCT6208

 

Motorola DCT6412

 

Motorola DCX3200M

 

Motorola DCX3400M

 

Cable Box Equipment Manuals


Pace

 

Pace DC-510

 

Pace DC-550HD

 

Pace DC-551P

Cable Box Equipment Manuals


Pioneer

 

Pioneer BD-V1000

 

Pioneer BD-V3000

 

Pioneer BD-V3500HD/BD-V3510HD

Cable Box Equipment Manuals


Samsung

 

Samsung 3050HD

 

Samsung 3090HD DVR

 

Samsung SMT-H3260

 

Samsung SMT-H3262

 

Samsung SMT-H3270

 

Samsung SMT-H3272

 

 Samsung SMT-H4372 Enhanced DVR

Cable Box Equipment Manuals


Scientific Atlanta

 

Explorer 2000/2010

 

Explorer 2100/3100

 

Explorer 2200/3200/3250

 

Explorer 3000

 

Explorer 3100HD

 

Explorer 3250HD

 

Explorer 4240HDC/4250HDC

 

Explorer 8000/8000HD DVR

 

Explorer 8300/8300HD DVR

 

Explorer 8240HDC/8300HDC DVR

Remote Controls Equipment Manuals


See our full list of remote controls or choose here from our most popular models:

Download Adobe Reader

 

Universal Clikr-5 UR5U 8780L

 

Philips RC122

 

Universal Clikr-5 UR5U 8790L

 

DTA Remote Cisco

 
 
 
 

Leased TWC Modem Information & User Guides


Common Models

Or choose from our most common models:

 

ARRIS TG1672G

Approved for Internet plans with download speeds of up to 300Mbps.

 

ARRIS TG862G

Approved for Internet plans with download speeds of up to 100Mbps.

 

Ubee/Ambit DVW32CB

Approved for Internet plans with download speeds of up to 300Mbps.

 

Technicolor/Thomson/RCA TC8717T

Approved for Internet plans with download speeds of up to 300Mbps.

 

ARRIS DG1670A

Approved for Internet plans with download speeds of up to 300Mbps.

 

ARRIS DG860A

Approved for Internet plans with download speeds of up to 100Mbps.

 

Technicolor/Thomson/RCA TC8715D

Approved for Internet plans with download speeds of up to 300Mbps.

 

Ubee/Ambit DDW36C

Approved for Internet plans with download speeds of up to 300Mbps.

 

Related Resources:

Internet Modem Equipment Manuals


ARRIS

 

CM550A

Approved for Internet plans with download speeds of up to 15Mbps.

 

CM820A

Approved for Internet plans with download speeds of up to 100Mbps.

 

DG1670A

Approved for Internet plans with download speeds of up to 300Mbps.

 

DG860A

Approved for Internet plans with download speeds of up to 100Mbps.

 

TG1672G

Approved for Internet plans with download speeds of up to 300Mbps.

 

TG852G

Approved for Internet plans with download speeds of up to 100Mbps.

 

TG862G

Approved for Internet plans with download speeds of up to 100Mbps.

 

TM402G

Approved for Internet plans with download speeds of up to 15Mbps.

 

TM402P

Approved for Internet plans with download speeds of up to 15Mbps.

 

TM502G

Approved for Internet plans with download speeds of up to 15Mbps.

 

TM602A

Approved for Internet plans with download speeds of up to 15Mbps.

 

TM602G

Approved for Internet plans with download speeds of up to 15Mbps.

 

TM604G

Approved for Internet plans with download speeds of up to 15Mbps.

 

TM608G

Approved for Internet plans with download speeds of up to 15Mbps.

Internet Modem Equipment Manuals


Arris/Motorola

 

SB4200

Approved for Internet plans with download speeds of up to 15Mbps.

 

SB5100

Approved for Internet plans with download speeds of up to 15Mbps.

 

SB5101N

Approved for Internet plans with download speeds of up to 15Mbps.

 

SB6141

Approved for Internet plans with download speeds of up to 100Mbps.

 

SB6183

Approved for Internet plans with download speeds of up to 300Mbps.

 

Arris/Motorola SBG6580

Approved for Internet plans with download speeds of up to 100Mbps.

 

SBV5121

Approved for Internet plans with download speeds of up to 15Mbps.

 

SBV5220

Approved for Internet plans with download speeds of up to 15Mbps.

 

SBV5222

Approved for Internet plans with download speeds of up to 15Mbps.

 

SBV5322

Approved for Internet plans with download speeds of up to 15Mbps.

Internet Modem Equipment Manuals


Cisco/Scientific Atlanta

 

DPC2100

Approved for Internet plans with download speeds of up to 15Mbps.