Account and Billing FAQs

How do I register for a TWC ID?


Before starting the registration process, you’ll need the following pieces of information associated with your account:

• ZIP Code and phone number of your service address

• A form of personal identification such as your 4-digit Customer Code (4-digit Security Code)

Registering from Home (from behind your TWC modem)

Follow the steps below:

1. Click Register Now to begin the process.

2. Enter the ZIP Code and phone number associated with your service address and click Continue.

Note: If we are unable to locate your account using your phone number or if your phone number is associated with multiple active accounts, you may be asked to provide your Account Number located on your TWC bill.

3. Enter an email address and a unique Username and Password.

4. Read and accept the Terms of Use.

5. Click Continue.

6. Select and answer two security questions.

7. Click Create my TWC ID.

 

Registering Away from Home (not behind your TWC modem)

Follow the steps below:

1. Click Register Now to begin the process.

2. Enter the ZIP Code and phone number associated with your service address and click Continue.

Note: If we are unable to locate your account using your phone number or if your phone number is associated with multiple active accounts, you may be asked to provide your Account Number located on your TWC bill.

3. Select an option to verify your personal information from the dropdown and click Continue.

Note: Items in the dropdown are based on information that you have shared with Time Warner Cable in the past and can include:

• 4-digit Customer Code (4-digit Security Code)

• Last 4 digits of your credit card number

• Last 4 digits of your bank account number

• Last 4 digits of your Social Security number

• Last 4 digits of your driver's license number

• Date of Birth

• Your Account PIN

• Last amount paid

4. You will be prompted to provide the personal information that corresponds with the selection you made from the dropdown.

5. Enter an email address and a unique Username and Password.

6. Read and accept the Terms of Use.

7. Click Continue.

8. Select and answer two security questions.

9. Click Create my TWC ID.