Account and Billing FAQs

Will I need my 4-digit Customer Code (4-digit Security Code) in order to complete my registration?


No, you do not need your 4-digit Customer Code (4-digit Security Code) to register for a TWC ID; however, you will have limited access to features that disclose phone service subscription.

Users with limited access will not be able to access:

  • VoiceZone® to manage voicemails or update phone settings
  • Call History to view your outbound call details
  • Billing to view your monthly statement and go paperless.

Note: you can always provide this information in My Account in the future to gain full access.