Account and Billing FAQs

What steps should I take to notify you of my bankruptcy?

Download the Bankruptcy Information Form.

Return the completed form to TWC.

email to, or

fax to 1-704-697-4612, or

mail to:

Time Warner Cable
Attn: Recovery Support
3347 Platt Springs Road
West Columbia, SC 29170

If you’re a legal representative of a customer and want to contact someone at TWC Legal please email or call Serena Parker:

Phone: 1-212-364-8214