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Account and Billing FAQs
Why did the amount of my bill change?
A change to your bill can occur for a number of reasons:
We often offer promotional pricing when you sign up for services, and that pricing is available only for a limited time (e.g. $49.99 per month for 12 months). Once a discount expires, there will be an increase to either a new promotional rate or to retail rates. Note: You’ll be notified on your bill when pricing changes.
If you’ve recently changed your service, pro-rated charges may be shown on your bill. Pro-rated charges are partial-month charges and ensure that you will be charged only for the number of days the services were used for that billing period.
If your service was just installed, you might see one-time fees included for installation or activation of services.
You or someone in your household may have purchased Pay-Per-View or On Demand programming. Please review your bill to view a list of the movies titles and live events and the date on which they were purchased.