Account and Billing FAQs

Why did the amount of my bill change?

A change to your bill can occur for a number of reasons:

  • We often offer promotional pricing when you sign up for services, and that pricing is available only for a limited time (e.g. $49.99 per month for 12 months). Once a discount expires, there will be an increase to either a new promotional rate or to retail rates. Note: You’ll be notified on your bill when pricing changes.
  • If you’ve recently changed your service, pro-rated charges may be shown on your bill. Pro-rated charges are partial-month charges and ensure that you will be charged only for the number of days the services were used for that billing period.
  • If your service was just installed, you might see one-time fees included for installation or activation of services.
  • You or someone in your household may have purchased Pay-Per-View or On Demand programming. Please review your bill to view a list of the movies titles and live events and the date on which they were purchased.