Account and Billing FAQs

Why is my Internet service called an ‘upgrade’ on my bill?

Beginning in November 2013, customers with Turbo, Extreme or Ultimate Internet plans might see a change to the name of that service on their bill. These plans must be purchased with Standard Internet, therefore they will be presented as an ‘upgrade’ to Standard on your bill. For example, Standard Internet & Turbo Upgrade, Standard Internet & Extreme Upgrade, or Standard Internet & Ultimate Upgrade. Don’t worry, your price did not change.