Account and Billing FAQs

How do I establish or upgrade my bulk account services?

Cable outlets in your residence are already active with service so you may establish or upgrade your account services and pick up your equipment (for example: an Internet modem or Digital Adapter) from one of our payment center locations and install them yourself.

Alternatively, you may contact the Bulk Customer Service Center at the number below that corresponds to your area* to establish a new account or transfer an existing account’s services and have your equipment professionally installed by a Time Warner Cable technician (regular installation charges will apply).

Northeast 1-844-725-4339
New York City 1-844-528-3792
Carolinas 1-844-725-4318
Lincoln, NE 1-844-209-4492
Midwest 1-844-725-4323
Texas 1-800-701-0795
Pacific West 1-866-550-3211

Time Warner Cable offers bulk customers many additional services that may not be provided in the agreement with your community. Please browse our site for information on services such as: