Account and Billing FAQs

What do I do with my equipment if I am vacating my residence and TWC service is included with my rent or HOA dues?

If your community is responsible for providing your equipment, please work with your property manager or Home Owners Association (HOA) to return your equipment during the checkout process. If not, it is your responsibility to return equipment to Time Warner Cable or transfer your account and equipment to your new address. If the equipment is not returned you will be assessed charges for unreturned equipment. Locations for equipment pickup and return can be found at