Account and Billing FAQs

How do I report cable theft?

Did you know that if someone in your neighborhood is stealing cable it can affect your cable service?

  • Cable theft reduces the quality of service you receive, can cause frequent disturbances or interruptions in your service.
  • It can result in higher service fees for honest, paying customers due to the theft's poor connection.
  • Even more serious is that lives can be endangered if the stolen cable is not properly installed, resulting in interference in airline navigation signals and even emergency service radio transmissions.

The Cable Communications Policy Act of 1984 "prohibits the unauthorized reception of communications service over a cable system." The Federal Communications Commission determined in November, 1994 that the use of cable descramblers not authorized by cable systems is a violation of federal law. Sentences in federal and state cable theft cases have ranged from probation to 16 years in prison. Fines and restitution have ranged from several hundred dollars to $2.7 million.

If you think you may be receiving services you are not paying for or if you have an unauthorized cable box, call us today and subscribe the legal way!

You may anonymously report a theft of service by:

  • Calling: 1-877-892-8477