Account and Billing FAQs

What do I have to do to take advantage of the Better Guarantee?


If for any reason you are not satisfied with our products and services, all you have to do is call us at 1-888-892-2253 within 30 days of your installation date and we’ll cancel your service and refund your account – guaranteed. However, you must return your leased equipment before the refund can be issued.

Note: The Better Guarantee is a thirty-day money-back guarantee that applies to TV, Phone and/or Internet monthly recurring charge and standard installation charge. We must receive cancellation request for all eligible services within 30 days after installation. Return of all leased equipment required.