Account and Billing FAQs

How long do I have to take advantage of the Better Guarantee?

If for any reason you are not satisfied with TWC’s products and services, all you have to do is call us at 1-888-TWCABLE (1-888-892-2253) within 30 days of your installation date and we’ll cancel your service and refund your account – guaranteed.

Note: The Better Guarantee is a thirty-day money-back guarantee that applies to TV, Phone and/or Internet monthly recurring charge and standard installation charge. Time Warner Cable must receive cancellation request for all eligible services within 30 days after installation. Return of all leased equipment required.