Account and Billing FAQs

What is Time Warner Cable’s Better Guarantee?

We are so confident you will love our products and services we guarantee it. That means, if for any reason you are not satisfied with TWC’s offerings, all you have to do is call us 1-888-TWCABLE (1-888-892-2253) within 30 days of your installation date and we’ll cancel your service and refund your account – guaranteed.

Note: The Better Guarantee is a thirty-day money-back guarantee that applies to TV, Phone and/or Internet monthly recurring charge and standard installation charge. TWC must receive cancellation request for all eligible services within 30 days after installation. Return of all leased equipment required.