Account and Billing FAQs

How do I make changes to my service?


You can add services by placing an order online or by contacting us.

You can downgrade (lower your level of Internet service but not disconnect Internet, for example) or remove specialty channels by contacting us.

To cancel an entire line of service (i.e., Internet, Phone, TV, etc.) or to cancel all of your service and close your account, please speak with a representative at 1-800-892-4357.