Account and Billing FAQs

How does the move affect my services and equipment?


Contact us and we’ll let you know if you can take your equipment with you or if you’ll need to return it to a local Spectrum store. You can also schedule an installation appointment.

Note: In order to move your Spectrum services, your account balance must be up-to-date. Check your account balance.

Please note that Spectrum Voice is a fixed-wire line service, designed to be used only in the home in which the service is installed. The phone modem, or Multimedia Terminal Adaptor (MTA), that we install in your home is the property of Charter Communications.

Moving your Voice service equipment from its original location may provide emergency responders the wrong address information when answering 911 calls placed from your equipment. When relocating, always contact us so we can properly move your service to ensure 911 calls are properly routed. Learn more.