Account and Billing FAQs

How can I troubleshoot my equipment?


If you have Spectrum Internet, Voice or TV services, you can view your equipment status and troubleshoot issues using the Services tab in the app.

My Spectrum app Services and Equipment screen displaying active Internet equipment

You can select a piece of equipment to view details. If you're having trouble, select Experiencing Issues?

Here, you'll see if you're having connection issues and you can select the Troubleshoot button. You'll be guided through the troubleshooting process and you'll be able to see if your equipment was reset. If this didn't resolve the issue, contact us.

My Spectrum app Services and Equipment screen displaying a Connection Issue message

If you own your own Voice or Internet equipment, you'll be guided through the manual reset process.

My Spectrum app Services and Equipment screen displaying a Connection Issue message