Various state and federal laws, including the Cable Act, the Telecommunications Act, and Customer Proprietary Network Information (CPNI)* require Charter Communications to protect customer information. We're committed to protecting your personal identifiable information, financial information and telephone records in accordance with regulatory and statutory requirements.
Because of our commitment to protecting your privacy, there will be some instances when only the named account holder, i.e., the person(s) named on the account, can perform certain actions.
In addition to certain restrictions of activity on your account, you'll receive notice when certain activity has taken place on your account.
If you subscribe to Spectrum Voice service, you'll receive an email, voicemail or postcard when any one of the following takes place: