Account and Billing FAQs

Can I cancel my service repair appointment online?

Yes, you can cancel your service repair appointment within My Account. Sign into My Account using your TWC ID and go to My Appointments.

You can also cancel your service repair appointment by using the My TWC® app. You can download the My TWC® app for your Android™ OS device from Google Play or for your iOS device from the App Store.

Don’t have a TWC ID? You can view your appointments by providing your phone number and ZIP Code associated with your service address. If you want to reschedule or cancel your appointments you must register for a TWC ID.