Account and Billing FAQs

I’m moving to a new address. How do I transfer my My Account to my new address?


Your first step should be to visit our Moving page. Once there, enter the ZIP code of your new address to verify our services are available. Then, if we provide service in your new area, call us at 1-855-892-6683 to speak with a My Move® specialist.

If you are moving to another address within the same market, our agents can update your TWC ID with your new account information. If you are moving to an address in a different state but would like to reuse the TWC ID username, our agents can delete your existing TWC ID.

Please contact us at 1-800-892-4357 to request assistance with updating your TWC ID. If you are a Phone subscriber you may also dial 611 from your Phone service.