Account and Billing FAQs

I’m moving to a new address. How do I transfer my My Account to my new address?


Your first step should be to visit the TWC My Move® page. Once there, enter the ZIP code of your new address to verify our services are available. Then, if we provide service in your new area, call us at 1-855-892-6683 to speak with a My Move® specialist.

If you are moving to another address within the same market, our agents can update your TWC ID with your new account information. If you are moving to an address in a different state but would like to reuse the TWC ID username, our agents can delete your existing TWC ID.

Please contact us at 1-800-892-4357 to request assistance with updating your TWC ID. If you are a Phone subscriber you may also dial 611 from your Phone service.